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Privacy Policy

1. Introduction

Castle Electrical Services (“we”, “us”, “our”) is committed to protecting your privacy in line with UK GDPR. This policy describes how we collect, use, store, and share personal data when you visit our website, request a quote, or engage our electrical services.

2. Data Controller & Contact

Castle Electrical Services
26 Church Terrace, Ynyshir, Porth, CF39 0ET
📞 07908 200890 · ✉️ andrew@castleelectricalservices.net
Family-run since 2016, we offer residential and commercial electrical work across South Wales, covering indoor/outdoor installations, EV chargers, inspection & testing, landlord services, fuse‑box upgrades, and more.

3. Personal Data Collected

We may collect:

  • Enquiry/quote forms: name, email, telephone, service type, address details, optional photos

  • Communications: email, phone, or in-person information exchange

  • Website analytics: anonymised IP, browser/device, pages visited, session duration—via essential and performance cookies only; no advertising or profiling cookies

4. How We Use Your Data

  • Provide quotes and complete services (rewiring, fault finding, EV charger install, inspections, outdoor lights, etc.)

  • Send confirmations, invoices, reminders, and follow-up messages

  • Enhance our website via anonymised analytics

  • Maintain records for insurance, warranty, financial, and legal obligations

5. Legal Basis for Processing

  • Contractual necessity: to carry out your requested services

  • Legitimate interests: to manage and improve our business and online presence

  • Consent: where explicitly provided for marketing or follow-ups

  • Legal obligation: for retention obligations such as VAT, insurance, and audits

6. Data Sharing

Your data is never sold. We only share it with:

  • Service providers (hosting, email systems, analytics)—under GDPR-compliant agreements

  • Regulatory bodies, insurers, or warrantors, when legally mandated

7. Cookies & Tracking

  • Essential cookies: required for site functionality

  • Performance cookies: to enable anonymised analytics (e.g. Google Analytics)
    No advertising, profiling, or third-party tracking cookies are used

8. Data Retention

  • Service and contact records: retained for up to 7 years

  • Analytics logs: session data deleted after 24 months, aggregated data may be kept longer for insights

9. Your Rights

Under UK GDPR, you may:

  • Access, correct, erase, restrict, or export your data

  • Withdraw consent or object to processing
    To exercise these rights, contact us at the details above. You also have the right to lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure UK hosting, access controls, firewalls, and staff training to safeguard your data—adhering to industry best practices.

11. International Transfers

All data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy periodically; the Effective Date above represents the current version. Continued use of our website indicates your acceptance of any changes.

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